Step 2: Making the Appointment

Once the appropriate medical provider has been selected, you may contact the provider directly to schedule an appointment. If you encounter any problems or require assistance you may also contact an OMHC customer service specialist who will be pleased to assist with making the provider appointment. Many providers will ask you general questions over the phone such as the name of the insurance, type of plan, policy or ID # and a phone number for insurance verification. The provider may or may not call Olympus ahead of time for insurance verification; some providers will wait until the member is physically present with the insurance card to make this verification.

Once the appointment has been made, it is suggested that if it was not arranged through Olympus, you contact Olympus to provide the details of the appointment, as depending on your insurance company, there might be some requirements that may need to be met. This call will give our customer service representatives the opportunity to verify your eligibility and coverage, verify if pre-authorization is required and if so to start and expedite the process of obtaining such pre-authorization.