Receiving Statements or Invoices at Home

Reasons for receiving statements or bills at home include:

• You are being informed of the amount your insurance company is being charged for the services you received. This is usually noted on the bill and will not require further action.

• The medical provider does not have your insurance information registered. This will mostly happen with providers that are independent from your main physician or hospital (if hospital services were received). These providers include laboratories, pathology providers, etc.

• The medical  provider is seeking confirmation on claim settlement.

We ask that any time you receive a statement at home, you contact the XYZ HEALTH dedicated Helpline at Olympus (+1) 800.XXX.XXXX (toll-free from the USA)., and we will verify that the claim has been received and being processed. If the claim has not been received, we will ask you to send us a copy of the statement (fax, email, etc.) so we can investigate with the provider and ensure they send the invoice to Olympus.

If you prefer email communication, please contact an Olympus representative at:  [email protected]