Receiving Statements or Invoices at Home

Reasons for receiving statements or bills at home include:

• You are being informed of the amount your insurance company is being charged for the services you received. This is usually noted on the bill and will require not further action.

• The medical provider does not have your insurance information registered. This will mostly happen with providers that are independent from your main physician or hospital (if hospital services were received). These providers include laboratories, pathology providers, etc.

• Your claim has been sent to your insurance company and no payment has been received.

We ask that any time you receive a statement at home, you contact us, and we will verify that the claim has been received by Olympus and that it is currently in process. If the claim has not been received, we will ask you to send us a copy of the statement (fax, email, etc.) so we can investigate with the provider and ensure they send the invoice to Olympus.